Refund policy

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CONSUMER GUARANTEES

Under Australian Consumer Law (ACL) legislation, buyers have the right to ask RTC (as applicable) for a repair, replacement or refund in certain circumstances such as (but not limited to) when the goods sold are faulty, do not match a description or sample provided or do not fit the intended purpose. In the event of a problem arising, the buyer should contact us (contact details overleaf) so that appropriate arrangements may be made to remedy the problem. Often the problem may be remedied over the phone and not constitute a fault.

The buyer accepts liability for all freight costs incurred in the return of goods for repair, replacement or refund.
Goods which have been modified by the buyer, damaged through incorrect installation or usage, tampered with, subjected to malicious damage or in some other circumstances may not be covered by this guarantee.

Products sold by RTC are intended for the purpose of helping to discourage and hinder theft of certain assets and are not guaranteed to stop losses by theft or otherwise. Supervision of the buyer’s valuable assets is still the buyer’s responsibility. Certain products sold by RTC, such as adhesives, are intended for a single application only ie they are not re-usable.

RTC has no legal obligation to offer exchanges or refunds where a buyer changes their mind. However, we may with prior agreement at our discretion, agree to exchange or give a refund less a 20% re-stocking fee providing the buyer returns the goods, at their expense, within 7 days in as-new re-saleable condition.